Policies
The terms you agree to when you buy, licence or sell a project here — written in plain language, with the legal detail kept where it matters.
Terms of Service
Who we are
https://3dluxurystudio.com ("the Site") is operated by 3D Luxury Studio, a business based in Lahore, Pakistan (Street 9, Samnabad, Lahore, 54000, Pakistan). "We", "us" and "the Studio" mean 3D Luxury Studio. You can contact us at admin@3dluxurystudio.com.
Acceptance
By browsing the Site, creating an account or placing an order you agree to these Terms, the 3D Project Licence, the Privacy Policy and the Refund and Support Policy. If you do not agree, please do not use the Site. You must be at least 18, or have the permission of a parent or guardian, to buy from us.
What we sell
We sell licences to use digital 3D interior projects, including scene files, models, materials and textures. You are buying a licence to use the files, not ownership of the underlying work. Nothing is shipped physically; every purchase is delivered as an electronic download.
Orders and payment
Orders are placed through this Site. We do not take card details online. When you place an order we record it as unpaid and contact you at the email address you gave us with an invoice and payment instructions. Your order is confirmed, and your files released, once payment has cleared.
Prices are shown in US dollars and the price displayed at checkout applies to your order. Any applicable tax is shown on your invoice. We may change prices or withdraw products at any time; this does not affect orders already completed.
Delivery
Files become available for download as soon as your payment is confirmed. A download link is shown on the order confirmation page and sent to your email. Download access periods are described in the Refund and Support Policy.
Accounts
You may buy as a guest or create an account. You are responsible for keeping your password confidential and for activity under your account. Tell us promptly if you suspect unauthorised use. We may suspend or close an account that is used to redistribute files, abuse the download system or breach these Terms.
Acceptable use
You must not resell, redistribute, sub-license or publish our files as standalone assets, whether modified or not; share your download links or account with people outside your organisation; scrape the catalogue or probe the download system; or attempt to access files you have not purchased. Full licence rights and limits are in the 3D Project Licence.
Intellectual property
All models, textures, materials, images, text and software on the Site are owned by 3D Luxury Studio or its contributing artists and are protected by copyright and other intellectual property laws, including Pakistan's Copyright Ordinance, 1962, and applicable international treaties. No rights are granted except those expressly stated in the 3D Project Licence.
Free and AI-assisted items
Items marked FREE are licensed on the same terms as paid items, including the ban on redistribution. Items marked AI were produced with AI assistance. We license them to you on the same terms, but the legal status of AI-generated content varies between countries, so please check your local position before relying on such items in high-risk commercial work.
Availability and changes
We aim to keep the Site available but do not guarantee uninterrupted or error-free service. We may update the Site, catalogue and these Terms from time to time. The version published on the Site applies, and the date at the top shows the last revision. A withdrawn product does not affect a licence you have already bought.
Disclaimer and limitation of liability
Files are supplied "as is". To the extent permitted by law we do not give any warranty that files will meet your specific requirements or work with every software version. We are not liable for indirect or consequential loss, including lost revenue, missed deadlines or project costs. Our total liability to you for any claim relating to a purchase is limited to the amount you paid for that purchase. Nothing in these Terms limits liability that cannot be limited by law or your mandatory consumer rights.
Governing law and disputes
These Terms are governed by the laws of the Islamic Republic of Pakistan. If you have a complaint, please email admin@3dluxurystudio.com first; we will try to resolve it in good faith within 30 days. If it cannot be resolved, the courts of Lahore have jurisdiction, without affecting any mandatory consumer rights you have in your country of residence.
Contact
3D Luxury Studio, Street 9, Samnabad, Lahore, 54000, Pakistan. Email: admin@3dluxurystudio.com.
3D Project Licence
What the licence grants
When your payment is confirmed you receive a worldwide, non-exclusive, perpetual, non-transferable licence to use the purchased project in your own commercial and personal work. This includes client projects, renders, animations, films, games, marketing material and printed work. The licence is granted to one individual or one company. It does not expire; only the download window does.
You may
- Use the files in unlimited commercial and personal projects.
- Modify, retexture, rescale and combine them with your own work.
- Render stills and animations and sell those renders.
- Share the files internally with colleagues working on the same project.
You may not
- Resell, redistribute, sub-license or give away the files as assets, modified or not.
- Include the files in a competing asset library, template pack, subscription service or marketplace listing.
- Share your account or download links outside your organisation.
- Claim authorship of the original models.
- Use the files to train machine-learning models for the purpose of generating competing assets.
Teams and clients
A standard licence covers one company. If several studios, or a client of yours, need the files in their own right, each needs its own licence. Email admin@3dluxurystudio.com about team licensing instead of sharing a download.
Third-party content
Files may include textures, HDRIs or objects from third parties that are licensed for use inside a finished project but not for separate redistribution. The redistribution ban above applies to all such content.
Termination
We may terminate a licence, without refund, if you breach it, for example by redistributing files. On termination you must delete the files, but rendered images and animations you already delivered to clients are not affected.
Ownership
The licence does not transfer ownership of the files or their copyright. All rights not expressly granted are reserved.
Privacy Policy
3D Luxury Studio respects your privacy. This policy explains what personal data we collect through https://3dluxurystudio.com, why we use it, and the choices you have. We handle personal data in line with the Pakistani laws that apply to us, including the Prevention of Electronic Crimes Act, 2016, and the Electronic Transactions Ordinance, 2002, and with good international practice.
What we collect
- Order details: name, email address, billing country or address, and, if you provide them, your company name and tax or VAT number.
- Account details: name, email, company and a hashed version of your password. We never store your plain password.
- Support messages and the information you include in them.
- Technical data: IP address, browser type and pages visited, collected through server logs.
Payments
We do not collect card details on this Site, and no card processor is connected to it. Orders are settled by invoice or bank transfer, so the only payment-related data we hold is the billing information you enter at checkout and the record of what you paid. If we add an online payment provider in future, this policy will be updated before it goes live.
How we use data
- To process orders, deliver downloads and issue receipts.
- To provide support and respond to your requests.
- To keep the Site secure and prevent fraud and misuse of downloads.
- To meet tax, accounting and legal record-keeping duties.
- To send order and service emails. We do not send marketing email unless you opt in, and you can opt out at any time.
We do not sell your personal data and we do not use it for third-party advertising.
Cookies and browser storage
We use one session cookie to keep you signed in; it is removed when you sign out. We also use your browser's local storage to remember your cart and saved items. That data stays in your browser and is not sent to us. We do not run third-party advertising or tracking cookies. You can block cookies in your browser, but sign-in may not work.
Who we share data with
Only with providers needed to run the Site: our web hosting provider and our email provider. We may also disclose data if required by law or a court or regulator in Pakistan. Some of these providers are located outside Pakistan, so your data may be processed in other countries.
How long we keep data
Order and invoice records are kept for as long as tax and accounting law requires. Account details are kept until you ask us to close your account. Support emails are kept for up to 24 months.
Your rights
You can ask us for a copy of your personal data, ask us to correct it, or ask us to delete it, except where we must keep records for legal reasons. Email admin@3dluxurystudio.com; we will respond within 30 days.
Security
We use HTTPS, hashed passwords and access controls to protect data. No online service is completely secure, so please use a strong, unique password.
Children
The Site is not directed at children under 13 and we do not knowingly collect their data.
Changes and contact
We may update this policy; the date at the top shows the latest revision. Questions: admin@3dluxurystudio.com, 3D Luxury Studio, Street 9, Samnabad, Lahore, 54000, Pakistan.
Refund and Support Policy
Download access
Files become available as soon as your payment is confirmed and stay available for three days from that moment. Within that window you can download as many times as you need from your account; each link is issued fresh and expires on its own. After three days the download buttons stop working. Your licence does not expire when the window closes. If you lose the files, email us and we will re-open access.
When we refund
Because our products are digital files that can be copied once downloaded, purchases cannot usually be refunded after the files have been downloaded. We will refund in full if:
- The files are materially not as described on the product page.
- The project is corrupt or incomplete, or will not open in the software stated on the product page, and we are unable to fix or replace it within a reasonable time.
- You were charged more than once for the same order.
- You have not downloaded anything and ask for a refund within 14 days of purchase.
How to request a refund
Email admin@3dluxurystudio.com with your order reference and a short description of the problem. For file problems, tell us which software and version you used. We usually reply within two business days.
How refunds are paid
Approved refunds are returned by the same route the payment arrived — normally a bank transfer back to the account the payment came from. We process refunds within 5 business days of approving them, although your bank may take longer to show the credit. Refunds include any tax charged on the order.
Chargebacks
Please contact us before asking your bank or card issuer for a chargeback. Nearly every case is a broken file or missing texture that we can usually fix the same day.
Support
Email admin@3dluxurystudio.com with your order reference. Support hours are Monday to Saturday, 10:00 to 18:00 Pakistan Standard Time (UTC+5). Messages sent outside these hours are answered the next working day.
Creator Agreement
What you keep
You keep full copyright in everything you submit. You grant 3D Luxury Studio a non-exclusive right to list, display, market and distribute your project to customers under the 3D Project Licence. You may sell the same work elsewhere unless we agree an exclusive arrangement in writing.
What you confirm
By submitting work you confirm that it is yours, that you have the rights to every component in it (including purchased models, textures, HDRIs and fonts), and that it does not infringe anyone's copyright or trademarks. A third-party asset that forbids redistribution must not be included in the files you deliver. You will compensate us for losses we suffer from a claim that your work infringes someone else's rights.
Quality
Projects should open cleanly in the stated software and renderer, use clear object names and scene organisation, be scaled in real-world units, and include the textures they need. We may ask for changes, or remove a project that generates repeated support problems.
Revenue share and payouts
Unless your written creator agreement says otherwise: creators receive 70% of the net sale price (the price paid by the customer, after taxes and payment-processing fees). Payouts are made monthly, within 30 days of month end, for sales that have cleared and passed the 14-day refund window. The minimum payout is USD 50; smaller balances carry forward to the next month.
Payouts are made in USD to the account the creator provides, using a method we agree with the creator in writing. Fees charged by the receiving bank or payment provider are deducted from the payout. The creator is responsible for any income tax and other local taxes on their earnings. If a sale is refunded or charged back, the related payout may be deducted from future payments.
Removing your work
You can ask us to delist a project at any time. Delisting stops new sales; it does not cancel licences already sold. We may keep the files as long as needed to honour existing customers' access and meet our record-keeping duties.
Governing law
This agreement is governed by the laws of Pakistan, and the courts of Lahore have jurisdiction.